Internal production failures and customer complaints (0km/ field failures) must be dealt with quickly and sustainably.

Based on a qualified failure analysis and the verified root cause(s) of failures, containment actions and corrective actions have to be taken.

Their effectiveness must be proved and re-occurrence of the error must be avoided.

  1. Error analysis according to the 8D method
  2. Setting up and managing a task force teams
  3. Coordinating and conducting of qualified failure analaysis
  4. Monitoring the effectiveness of corrective actions

TSQE accompanies the steps or performs them together with network partners. In doing so we also cooperate with recognised analytical laboratories. See also "Networking Partners" list.